Refund policy

Product Return Policy

At Master Professional, we value transparency, safety, and customer satisfaction. Below, you’ll find our detailed return policy and procedures:

Return Policy Overview

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging.
  • You must provide a receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at masterprofessionalstore@gmail.com. Once your return is accepted, we will provide:

  • A return shipping label.
  • Instructions on how and where to send your package.

Please note:

  • Returns must be sent to the following address: [INSERT RETURN ADDRESS].
  • Items sent back to us without prior approval will not be accepted.

For any questions or concerns about returns, feel free to reach out to masterprofessionalstore@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if:

  • The item is defective or damaged.
  • You receive the wrong item.

This will allow us to evaluate the issue and correct it promptly.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (e.g., food, flowers, plants).
  • Custom or personalized products (e.g., special orders).
  • Personal care items (e.g., beauty products, pigments, topical anesthetics).
  • Hazardous materials, flammable liquids, or gases.

We cannot accept returns on sale items or gift cards.
For any questions regarding your specific item, contact us.

Exchanges

The fastest way to ensure you receive your desired item is to:

  1. Return your current item (if eligible).
  2. Make a separate purchase for the new item after your return is accepted.

European Union 14-Day Cooling-Off Period

For merchandise shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

  • Items must be in the same condition as received: unworn, unused, with tags, and in original packaging.
  • Receipt or proof of purchase is required.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

  • Approved refunds will be processed to your original payment method within 10 business days.
  • Please allow additional time for your bank or credit card company to process the refund.

If it has been more than 15 business days since your refund was approved and you have not received it, contact us at masterprofessionalstore@gmail.com.

Legal Basis for Non-Returnable Items

For safety and hygiene reasons, opened or used personal care products are non-returnable and non-refundable. This policy aligns with applicable laws, including the Uniform Commercial Code (UCC) §2-314, which allows retailers to restrict returns on items that cannot be resold due to contamination concerns.

We appreciate your understanding of these guidelines, which are in place to ensure the highest quality and safety for all customers. Should you have further questions, don’t hesitate to contact us!